LAMINI Guarantee
At LAMINI , we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase and offer a 90-day guarantee to ensure your happiness. If for any reason you are not satisfied with your purchase, please contact us at contact@lamini.eu
Cancellation policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to fulfill your request as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 3 to 10 business days.
Returns and refunds
We offer a 90-day return policy for unused items returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal or misuse. If you return an item that is not approved by our team, without a valid reason, or outside the 90 day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To initiate a return, please email us at contact@lamini.eu within 90 days of delivery and provide your order number and reason for the return. All returns must be approved by our team before the product is sent to us. Items must be returned in their original packaging and unused. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs unless the item was damaged upon receipt. We do not refund shipping costs.
Once your return is received, it may take 3 to 10 business days for us to inspect your items. After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process it. If you do not receive your refund after we have confirmed that it has been successfully processed and refunded, please contact your financial institution.
We do not issue refunds for items that have been used, worn, or damaged through normal or misuse.
All refunds are processed in euros (€EUR), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Product Concerns
We take product safety seriously and encourage our customers to use our products safely and responsibly. Failure to do so may result in damage or injury, for which we cannot be responsible, and any resulting refund or replacement will be at our discretion. If you experience any discomfort when using our products, please discontinue use immediately and contact us at contact@lamini.eu. We will help you with any concerns or questions you may have.
Damaged items
We take great care when packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. is not considered damage. with a product in good condition.
If your item arrives damaged, please inform us within 48 hours of delivery. To report a damaged item, please email us at contact@lamini.euu and include a clear photograph of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace or accept returns for items damaged through normal wear, tear or misuse.
Shipping and delivery
While we strive to deliver your order in a timely manner, we cannot be responsible for any delays in shipping or delivery that are beyond our control, including those caused by courier, customs or other factors and issues. that may occur during shipping. If you have any problems with delivery, please contact the courier directly for help. We are not responsible for any lost, stolen or delayed packages.
Fraud prevention
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.