LEGAL WARNING
Protecting your privacy
ARTELINS,S.COOP ("LAMINI", "we", "us", "our") respects your privacy and it is our commitment to always ensure that your personal data is well protected and to inform you how we use your personal data and why it is We need to collect them.
Our most important task is to ensure that the privacy of our customers, as well as that of unregistered visitors to our site, is always fully protected. Our team is made up of people who have extensive experience in online shopping. As a result, they understand firsthand why privacy is so important. If you have any questions about how we make sure we protect your privacy, please contact us at ameijide@lamini.eu
It is important that you read this privacy policy together with any other privacy notice or policy or fair processing notice that we may provide on specific occasions when we collect or process personal data, so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices/policies and is not intended to override or replace them.
About us
LAMINI is responsible for the processing of your personal data.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues . However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
How your data is used
Your data may be used in a variety of ways, all of which are determined by the type of details we hold. Precise information about how we use your data is set out in the table below, together with the legal basis for such processing.
Your name and contact details
| What do we do with your name and contact details? | Because? |
|---|---|
| We make sure your orders are processed and delivered to you. |
Without this, we simply would not be able to offer you our services. Legal basis for processing : Performance of a contract with you. |
| We inform you about important matters, such as updates to your order and changes to our privacy policy. We do this through the use of apps, text messages and/or email. |
To communicate with you so you are always aware of what is happening with your purchases. Legal basis for processing : (i) Performance of a contract with you. (ii) Necessary to comply with a legal obligation. |
| We make sure that you receive all the necessary information about our new products or the services we offer. We send this information via email, text message and/or postal mail. |
To make sure you don't miss any of the exciting things we're doing. These messages will be sent to you only after we receive your permission. Legal basis for processing : Necessary for our legitimate interests (to develop our products/services and grow our business). |
| We participate in fraud prevention activities. |
To ensure that we can quickly detect fraud and therefore protect you, and us, from it. A very unfortunate consequence of our cyber world. Legal basis for processing : Necessary for our legitimate interests (to prevent fraud). |
| We show you LAMINI ads while you browse the web. |
To inform you about our newest offers and designs. Legal basis for processing : Necessary for our legitimate interests (to develop our products/services and grow our business). |
| We may send you surveys or ask you to complete a review. |
Understand what our customers feel about our company, product, services and prices, so that LAMINI can remain competitive in the market. Legal basis for processing : Necessary for our legitimate interests (to develop our products/services and grow our business). |
Your date of birth
| What do we do with your date of birth? | Because? |
|---|---|
| Participate in fraud prevention activities. |
To ensure that we can quickly detect fraud and therefore protect you, and us, from it. A very unfortunate consequence of our cyber world. Legal basis for processing : Necessary for our legitimate interests (to prevent fraud). |
Your payment details
Details such as your card security code (we do not store this type of information).
| What do we do with your payment information? | Because? |
|---|---|
| Make sure we receive your payments and accurately process your refunds. |
Without this, we simply would not be able to offer you our services. Legal basis for processing : Performance of a contract with you. |
| Participate in fraud prevention activities. |
To ensure that we can quickly detect fraud and therefore protect you, and us, from it. A very unfortunate consequence of our cyber world. Legal basis for processing : Necessary for our legitimate interests (to prevent fraud). |
Your contact record
This includes all your communications with us, whether verbal or written.
| What do we do with your contact record? | Because? |
|---|---|
| Ensure that we maintain the quality of our customer service. |
In order to offer you our services in the most efficient way. We want the best for our customers. Legal basis for processing : (i) Performance of a contract with you. (ii) Necessary for our legitimate interests (to grow and develop our business and to inform our marketing strategy). |
| Provide excellent training to our staff. |
When you deal with us, we want to make sure you have the best customer service experience possible. Legal basis for processing : (i) Performance of a contract with you. (ii) Necessary for our legitimate interests (to ensure that all staff are appropriately trained and responsive, to ensure excellent customer service and to develop and grow our business). |
Orders history
A record of the orders you have placed with us.
| What do we do with your order history? | Because? |
|---|---|
| Use it to manage returns effectively and ensure we can provide excellent customer service |
Without doing this, we simply would not be able to offer you our services. Legal basis for processing : Performance of a contract with you. |
|
We may send you surveys or ask you to complete a review. |
Understand how to adapt our products and services to the needs and preferences of our customers, so that we can be competitive in the market. Legal basis for processing : Necessary for our legitimate interests (to develop our products/services and grow our business). |
Information related to your device and your use of our website
This will be the information you leave behind when you browse our site, such as your IP address or location (provided you have agreed to share this information with us).
| What do we do with this type of information? | Because? |
|---|---|
| Make our website more accessible by memorizing your preferred options, such as the language you choose to navigate our website. |
To continually improve our site to make it more enjoyable for you to browse. Legal basis for processing : Necessary for our legitimate interests (to study how customers use our site, to develop and grow our business and to inform our marketing strategy). |
| Ensure our site is safe and secure. |
So that we can quickly detect fraud and therefore protect you, and us, from it. We have a duty to comply with legal regulations established to protect customer data. Legal basis for processing : (i) Necessary to comply with a legal obligation. (ii) Necessary for our legitimate interests (to prevent fraud). |
Information related to your Internet accounts
If you decide to share some of your social media accounts with us.
| What do we do with information related to Internet accounts you have shared? | Because? |
|---|---|
| Allow you to log in to our website without necessarily having to create a LAMINI account. |
To make the site easier to access and use, thereby giving you a better experience. Legal basis for processing : Necessary for our legitimate interests (to promote customer experience and develop our products/services and grow our business). |
| Recommend products to you. |
To make it easier for you to detect the products you like. Legal basis for processing : Necessary for our legitimate interests (to develop our products/services and grow our business). |
Responses to Surveys and Promotions
| What do we do with the responses you have provided for our surveys/promotions? | Because? |
|---|---|
| To conduct surveys/promotions. |
These are part of the service we offer. We need access to your answers so we can select winners and also to understand and adapt what our customers want and like. Legal basis for processing : (i) Performance of a contract with you. (ii) Necessary for our legitimate interests (to develop our products/services and grow our business). |
Although you are not required to provide us with any of the personal information listed above, you should be aware that if you do not do so, you may not be able to purchase our products and take full advantage of what we have to offer.
We also collect, use and share aggregate data , such as statistical or demographic data, for any purpose. Aggregated data may be derived from your personal data, but is not considered personal data by law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your data relating to the use of our website to calculate the percentage of users who access a specific website feature. Aggregated Data may also be used for research and data analysis to improve the services we offer, and may be shared with third parties. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Sharing your details
Under no circumstances will we sell any of your personal data and information to third parties. We always want to make sure our customers feel safe while using our website.
However, we do share your data with certain types of companies, to the extent necessary for us to provide you with our services efficiently, as set out below. The types of companies that are essential in this process, and with which we interact, are:
- Companies that are part of our group, that act as processors, that are based in the United States of America and in other locations outside the European Union (EU) and that provide administrative services and order processing services and that assist with order fulfillment.
- Companies providing delivery and fulfillment services based in the UK and within and outside the EU who are engaged by us in the process of delivering your orders. These include payment service providers, warehouses and delivery companies.
- Companies that provide us with marketing, advertising and IT services as part of the operation of our business. These include marketing agencies, advertising partners and website hosting providers based in the UK and within and outside the EU.
- Companies who help keep our website secure, such as credit reference agencies, fraud prevention agencies and general law enforcement authorities, both in the UK and inside and outside the EU.
As mentioned above, these third parties may receive information that we have collected from you.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and we only allow them to process your personal data for specific purposes and in accordance with our instructions.
Marketing communications
If you agree to receive them, we will send you messages in order to keep you informed about our latest activities and new products we can offer. We will contact you via email or text message.
How to stop receiving marketing messages
You have the complete right to decide that you do not wish to receive marketing messages. You can unsubscribe at any time:
- edit your account settings
- click on the link, provided in any marketing email we may send you, which has been specifically created to quickly unsubscribe
If you do any of these actions, your profile will be updated to ensure that you no longer receive marketing communications.
By opting out of receiving marketing communications, you will not stop receiving all other forms of communications that are required for us to offer you our services. These communications include any messages about your orders and about your interactions with any of the other services and activities we offer.
LAMINI Web advertising
We use web advertising to ensure that our customers are always aware of what is happening with LAMINI.
This is done by showing our ads to you while you browse search engines, other websites or Internet applications. To achieve this, we must use a series of technologies such as beacons, pixels, advertising tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's custom audience service.
Ads chosen for you will be shown to you based on information we have collected while you used our site or interacted with our online ads.
Use of your data by non-European countries
As we are an international company, we have business operations in the US that may be used to process orders for our European customers. Where this occurs, we ensure that our customers' rights and privacy are protected to the equivalent level of protection offered within the European Union by using the European Commission's standard data protection clauses.
Security and storage of your data
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data following our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your data will be stored for as long as it is necessary for us to successfully provide our services to you. As it is in our interest to provide excellent customer service, your data may also be stored so that we can compile reports to help us support you and enable trend analysis to be carried out.
Some of your data may be necessary to comply with legal requirements, help us prevent fraud, enforce our terms and conditions and resolve disputes. For these reasons, we reserve the right to store some of your data even after our interactions with you have ended. We will not retain data longer than necessary to fulfill the purposes set out above and determine the appropriate retention period for personal data, considering the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use. or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we must retain basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease to be customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request deletion below for more information.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for statistical or research purposes, in which case we may use this information indefinitely without notice to you.
Your rights
You enjoy many rights when it comes to your personal data. Such rights include the right to:
Request access to your personal data (commonly known as a "data subject access request"). This allows you to receive a copy of the personal data we hold about you and to verify that we are lawfully processing it.
Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.
Request deletion of your personal data. This allows you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or erase your personal data where you have successfully exercised your right to object to processing (see below), where we have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your deletion request for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you believe it affects your fundamental rights and freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
Request restriction of treatment of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) where our use of the data is unlawful but you do not want us to delete it; (c) where you need us to retain the data, even if we no longer need it, as you need it to establish, exercise or defend legal claims; or (d) you have objected to us using your data, but we need to verify whether we have compelling legitimate grounds to use it.
Request transfer of your personal data to you or a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you initially gave us consent to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case at the time you withdraw your consent.
Possible changes to our privacy policy and your duty to inform us of changes
As a result of our desire to be completely transparent about how your data is processed, we may, from time to time, make changes to this page to inform you of possible changes to our privacy policy.
In the event that these modifications are significant, we will contact you directly or make it absolutely clear on our website that these modifications are about to take place. This way you will always have the opportunity to evaluate the changes and choose whether you want to continue using our website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Contact Us
We always want to hear from customers (especially if you think we've let you down or could do better).
We look forward to receiving your feedback or interacting with you more generally to improve your experience.
If you want:
- ask questions or offer your comments regarding our Privacy Policy;
- request that we stop using your data;
- present a claim or make use of your legitimate rights.
We strongly recommend that you contact our data privacy manager at ameijide@lamini.eu. We look forward to answering any of your questions.
If your issue relates to an order or feedback about our website or service, you can also contact our Customer Service through the LAMINI website.